Warranty Information – Sales of Items

LaptopsKC offers a warranty on most items sold.

  • Standard Warranty: Most items include a 90-day repair or replacement warranty when purchased at the full sticker price.

  • Discounted Purchases: Items sold at a negotiated lower price may have a shorter warranty period, determined at checkout.

  • Return Policy: All items sold have a 3 day return window for items paid at sticker price. Item must be return in the same condition as purchased.

If your item fails within the warranty period, LaptopsKC will repair or replace it with the same model or comparable hardware.

Warranty Exclusions

This warranty does not cover:

  • Damage from drops, liquid spills, overheating due to improper use (e.g., left on inside a bag), or exposure to harsh environments.

  • Damage caused by disassembly, unauthorized repairs, adding/removing hardware, or using improper power supplies, adapters, or batteries.

  • Use in dusty, smoky, or otherwise unsuitable environments.

  • Software issues caused by viruses, spyware, or unauthorized changes.

  • Microsoft Windows activation or stability problems caused by user modifications.

  • Issues resulting from unsafe internet browsing or downloading.

  • Removal of pre-installed files or software.

  • Installation of harmful or incompatible software.

Software Warranty

LaptopsKC warrants the initial installation of software provided with your purchase. However, we do not guarantee:

  • That installed antivirus software will prevent all viruses or spyware.

  • Continued software stability after unauthorized changes or installations.

Any changes to system software or hardware that affect performance or activation will void the software portion of the warranty.

Additional Customer Benefits

Customers who purchase from LaptopsKC may bring their item in for free diagnostics at any time in the future. If repairs are needed, we offer discounted repair rates for past customers.

Note: This warranty applies only to the sale of items. Different terms apply to repair services.

We appreciate your business and look forward to serving you again. If you have any questions about your warranty, please ask a team member.

Warranty Contact Information

Call or Text 913-962-9193

6216 Nieman RD Shawnee KS 66203

Privacy Policy

LaptopsKC values the privacy of our customers and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

  • Contact details you provide (such as name, phone number, and email address).

  • Transaction information related to your purchase.

  • Device information when you bring in items for service (such as serial numbers or model details).

How We Use Your Information

  • To complete sales transactions and provide warranty or repair services.

  • To contact you regarding your purchase, warranty, or service updates.

  • To improve our customer service and product offerings.

  • To send you marketing materials, promotions, or special offers by email or text message.

Data Sharing
We do not sell or rent your personal information to third parties. Information may be shared only when required by law, to process payments securely, or to provide essential services (such as warranty or shipping partners).

Customer Rights
You may request access to or deletion of your personal information. If you wish to stop receiving marketing emails or text messages from us, you must contact us by email with your opt-out request.

Privacy Contact Information
Email: LaptopsKC@gmail.com, put optout in the subject line. 
Call or Text: 913-962-9193
6216 Nieman RD Shawnee KS 66203